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Atleast send us a confirmation mail for paying my due bills

Feature RequestBilling Features

My card has been authorized a transaction from an unknown merchant today(had to confirm from my bank that it was webdock). i had to double check my mails for any subscription charges. A mail for confirming my payment will be as convenient as sending me due bills every day

Posted by ASR Streaming BD ·
Status: Closed1 comment

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Comments1

  • Arni Johannesson

    Team•

    Jul 7, 2025

    Hello :) We are not exactly sure where the problem lies. What happened was that we tried to charge you for your monthly bill and those charges failed for some days. For each failed charge we sent you a notification email, which we can see that you received and opened even. Finally, the payment cleared on june 4th and we sent you a confirmation email on that also. For some reason, you never opened that particular email - which is strange, as you clearly saw our other emails regarding payment failure. Maybe this email ended up in a spam filter as it has our invoice attached as a PDF.