Unable to use signup promo code on web dock if signing up using mobile.

I used a promocode that the ai agent confirmed is also valid, that i received from a friend of mine. However, it’s for new users, which I am, and i signed up on mobile. At the moment, mobile devices don’t show any option to redeem a promocode on signup which this promocode was intended to be, though i checked online and it had been documented you can also redeem in account settings, so i created mine.

After creation, i went to my account settings and attempted to redeem but It wouldn’t let me as I hadn’t redeemed at signup

If there is no way to redeem at signup on mobile, and there’s no way to redeem it after signup in settings even if you haven’t made a purchase it still counts you as an existing user (given that my account was created within the past 6 hours) there should be a fix pushed either that mobile has a signup redemption option or that account settings should allow new user codes if it’s within 24 hours of creating the account.

Please contact me, as i’d like to have the promocode redeemed, and can provide the account identification necessary as well. (replying to this post)

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Upvoters
Status

In Review

Board

🐛 Bug Reports

Tags

Mobile App

Date

About 2 hours ago

Author

spar

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